Monday, July 03, 2006

iPod Saga, Part Four

Given that I hadn't heard anything, I figured I'd just ship the iPod back. Really, what else can I do at this point anyways? I believe I am on the right side of this dispute and having been the first party to register the issue with Paypal, I think I am in good shape as far as getting a favorable resolution. So, as a show of good faith and an effort to keep things moving, the iPod got packaged up and dropped off at the neighborhood Kinko/FedEx joint.

Oddly enough, on the same day that happens, I get this email from the lovely Dena:

Hello David,

I have spoken with my supervisor and we are going to
go ahead and send you out your replacement despite the
buyer dispute. However, we cannot send you a
replacement until we have received the defective iPod.
You should have already received an RMA# (DS062806)
and a return shipping label via email. Please package
the defective item securely and attach the return
shipping label to the outside of the box. Once we
receive the defective iPod, we will issue you a
replacement. Once you receive the replacement, please
remove the buyer dispute so that we can receive
payment for the item. Please let me know if there is
anything else that I can help you with.

Thank you,

She needed to talk to her supervisor about this? I'll be keeping an eye on the FedEx tracking information and sending her a reminder email when it looks like my package has been received by them. The sad part is that all I wanted is this kind of response, really. Just work through the dispute, resolve it quickly, and I'll be happy to close it. I'm not looking to hold them over a barrel here, but I don't understand why they never chose to communicate with me through Paypal.

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